5999 casino — all your questions answered in one place

At 5999 casino you can bet on BPL, IPL, T20 World Cup and all international matches featuring the Bangladesh Tigers. Log in to your account, go to the Sports section, select Cricket and click on your preferred match. Enter your stake amount in ৳ (taka) on the bet slip and confirm the bet.

Decimal odds show the total return directly. For example: if Team A's odds are 2.25 and your stake is ৳500, your total return if you win is ৳1,125 (৳625 profit + original ৳500). If Team B's odds are 1.50, a ৳500 stake returns a total of ৳750 (৳250 profit). The higher the odds, the lower the chance of winning but the larger the payout.

In an accumulator or multi-bet, the odds of each selection are multiplied together. Say 3 selections have odds of 1.50, 1.60 and 1.70 — the combined odds are 1.50 × 1.60 × 1.70 = 4.08 (approximately). With a ৳100 stake, if all selections win you get back ৳408. But if even one loses, the entire ৳100 is lost — multi-bets offer higher returns but carry higher risk.

Yes, 5999 casino supports live in-play betting while a match is in progress. Odds change quickly during this time — they update whenever a wicket falls or a boundary is hit. Make sure your internet connection is stable when placing live bets. You can find more information about live betting on the 5999 Bet page.

To deposit with Nagad, go to the Cashier section of 5999 casino, select "Deposit" and choose Nagad. Follow the instructions shown and complete the payment using the Nagad app or dial code (*167#). The minimum deposit is ৳300. Once the transaction is successful, your balance will be updated within a few minutes.

If your deposit has not been credited within 15–30 minutes, contact us via live chat. Please have your transaction ID (TrxID), the time of transfer and the amount ready. 5999 casino's support team is available 24/7 in Bengali and will resolve the issue promptly.

5999 casino does not charge any fee on deposits. However, your mobile wallet provider (bKash, Nagad, Rocket or Upay) may apply their own transaction charges according to their terms. Check the rules in your wallet app. When depositing, send the correct amount so that at least ৳300 is credited to your account.

The bKash number to send to is displayed in the Cashier section after you log in. The number may change with each deposit — always use the latest number shown on the page. Sending to an old saved number may result in the funds not being credited. Always keep a copy of the reference code after making a payment.

A wagering requirement means how many times you must bet with the bonus amount before you can withdraw it. For the welcome bonus, it is 20 times the bonus amount. Example: on a ৳1,000 bonus, the wagering requirement = ৳1,000 × 20 = ৳20,000. This means you must place a total of ৳20,000 in bets before the bonus funds can be withdrawn.

Slot games generally count 100% towards wagering. The slots section includes Fortune Tiger, Gates of Olympus, Sweet Bonanza and hundreds of other games. Table games such as baccarat or roulette may count at a lower rate. You can find detailed contribution rates for specific games on the Terms and Conditions page.

Yes, it is possible to cancel an active bonus, but doing so will remove both the bonus and any winnings earned from it. The original deposit amount remains untouched. To cancel a bonus, contact support via live chat or email. Think it over carefully before cancelling.

Verification is typically requested the first time you make a large withdrawal, if unusual activity is detected on the account, or when transactions exceed a certain amount. 5999 casino recommends completing verification in advance to avoid any delays when withdrawing.

You will generally need a clear photo of your National ID (NID) or passport, along with your mobile wallet details. The front and back of your NID must be uploaded separately. All information must be legible and clear — blurry or cropped images will not be accepted.

If your verification is rejected, the reason will be sent to you by email. Common reasons include poor image quality, unclear information or a name mismatch. Submit new, clear photos with the issues corrected. If the problem persists, contact 5999 casino's live chat in Bengali for direct assistance — each case is handled individually.

Once all documents are submitted correctly, verification is generally completed quickly. It may take a little longer during busy periods. 5999 casino's support team tries to complete the process as fast as possible. You can contact live chat to check the status of your verification.

To withdraw bonus funds, you must first meet the wagering requirement. For the welcome bonus, this is 20 times the bonus amount — a ৳1,000 bonus requires a total of ৳20,000 in bets. Once the requirement is met, the winnings move to your main balance and can then be withdrawn. You can find advice on setting limits on the Responsible Gaming page.

Yes, 5999 casino processes withdrawals 24/7 — at night, early morning, or on Fridays and Saturdays. However, processing may take slightly longer late at night. The aim is for all withdrawals to be completed within 3 hours. If you have any issues, live chat support is available.

Yes, for security reasons 5999 casino generally only approves withdrawals to a mobile wallet whose registered name matches the account. Requesting a withdrawal to a bKash, Nagad, Rocket or Upay number registered in someone else's name may result in a delay or cancellation. Please use a wallet registered in your own name.

Pending means your request has been received and is being reviewed. It is usually completed within 30 minutes to 3 hours. If it remains pending for more than three hours, contact live chat with your transaction ID. 5999 casino's support team will look into it straight away.