5999 Casino Privacy Policy

This Privacy Policy ("Policy") sets out how personal information of 5999 casino platform users is collected, processed, stored, and protected. By accessing the site or registering an account, you agree to the terms of this Policy. This Policy applies together with our Terms and Conditions, and both carry the same legal effect.

5999 casino respects user privacy above all else. Please read this Policy in full before sharing any information with us.

1 Types of Information Collected

When opening an account on the 5999 casino platform and during subsequent use of various services, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth (required for age verification)
• National ID or passport number
• Email address and mobile number
• Postal address (where applicable)

1.2 Financial Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal transaction history
• Account balance and bonus information

1.3 Technical Information

• IP address and device information
• Browser type and operating system
• Log data relating to site access times and usage patterns
• Information obtained from cookies and similar tracking technologies

1.4 Gaming Activity Information

• Betting history, game sessions, and results
• Details of promotional benefits used
• Records of communications with the support team

2 Purpose of Data Collection

Collected information is used only for specific, lawful, and transparent purposes. 5999 casino uses information for the following reasons:

• To complete account registration and identity verification
• To process deposit and withdrawal transactions
• To provide bonuses and promotional benefits
• To ensure customer service and technical support
• To prevent fraud, money laundering, and other unlawful activity
• To maintain account security and detect suspicious activity
• To improve service quality and analyse platform performance
• To comply with applicable laws and regulations

We never sell your information to third parties. Your consent is obtained before your information is used for marketing purposes.

3 Sharing Information with Third Parties

5999 casino may share information with third parties only in the following limited and specific circumstances:

3.1 Service Providers

Limited information is shared on an operational basis with trusted service providers engaged for payment processing (bKash, Nagad, Rocket, Upay), identity verification, fraud prevention, and technical support. These providers are required to use the information only for their designated tasks.

3.2 Legal Obligations

Information may be provided to fulfil court orders, lawful requests from government authorities, or obligations under applicable law. In such cases, we provide only the minimum information necessary.

3.3 Corporate Changes

User information may be transferred in the event of a business merger, acquisition, or asset transfer. In such circumstances, we will give advance notice and ensure the protection of your information.

4 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 5999 casino website. Cookies are small text files stored in your browser that improve the site experience.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and security features; these cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect site usage statistics to help improve service quality.

4.2 Cookie Controls

Analytics cookies can be disabled through your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.

5 Data Security Measures

5999 casino follows advanced technologies and practices to keep user information secure:

• Data transfers are secured using SSL (Secure Socket Layer) encryption.
• Personal and financial information is stored in encrypted databases.
• OTP-based two-step verification is in place for account access.
• Regular security audits and vulnerability assessments are carried out.
• Access to information is restricted to authorised personnel only.

Even so, complete security on the internet cannot be guaranteed. If a security incident occurs, we will notify you as quickly as possible in accordance with applicable law.

6 Data Retention Period

Your information is retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations. In general:

• All information is retained while the account remains active.
• After an account is closed, certain information may be kept for a defined period for legal and regulatory reasons.
• Financial transaction records may be retained for an extended period as required by law.
• Once the retention period expires, information is securely deleted or anonymised.

7 User Rights

As a 5999 casino user, you have the following rights regarding your own information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide the information within a reasonable time of receiving your request.

7.2 Right to Correction

If any information on your account is incorrect or incomplete, contact us to have it corrected.

7.3 Right to Deletion

In certain circumstances you may request the deletion of your information. However, we reserve the right to retain information where a legal obligation or legitimate interest exists.

7.4 Right to Object to Processing

You may withdraw your consent to receive marketing messages at any time. Such withdrawal will not affect the validity of any consent given previously.

8 Protection of Minors' Information

All services of 5999 casino are intended solely for persons aged 21 or older. We do not knowingly collect any information from minors. An age verification process is followed at the time of registration.

If it becomes known that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed. To learn more about responsible gaming, please visit our Responsible Gaming page.

9 International Data Transfers

As 5999 casino is an international platform, your information may be stored or processed on servers outside Bangladesh. Wherever your information is held, the protection standards described in this Privacy Policy will apply.

When transferring information to third countries, we put in place the necessary contractual arrangements to ensure adequate protection.

10 Policy Changes and Updates

This Privacy Policy may change from time to time due to business changes, new technologies, or legal requirements. For significant changes, we will:

• Publish a notice on the website.
• Notify you at your registered email address.
• Update the "Last Updated" date at the top of the Policy.

Continued use of the site after any changes will be taken as an indication of acceptance of the updated Policy. For general questions, you can visit our FAQ section.

11 Contact

If you have any questions, requests, or complaints about this Privacy Policy, please contact us. Our support team is available seven days a week, twenty-four hours a day, to assist you in both Bengali and English.